Update of my refund:
I received a check yesterday from Minersource in the agreed upon amount and brought it to the bank today. The teller cashed the check and gave me some cash and put the rest into my account, so I do not think their was any problem with the check.
I appreciate the refund guys, keep up the good work. For those of you still waiting on refunds I wish you the best. I will be one of you again if the price keeps going up and I need to unload my bunch of X-1's.
Thanks,
DebitMe
Well that's good to hear, but I've had no luck. After 2 weeks of emails, PMs and phone calls, I finally got a reply from Matt yesterday after I set an appointment to meet him at their offices on Wednesday. (I live about 20 minutes away.) It turns out the location listed on Minersource.net is a mail drop. Matt didn't offer the physical address, but gave a curt reply that due to the size of my refund (4 X-3s) he had to get it OKd by BA.
It's BS that it took me stating that I was coming to the office for him to finally reply, and it's also bs to push responsibility off on BA. I purchased the miners from Minersource.net, not from BA. Minersource owes me the refund. I've been trying to keep this civil and out of the public forums, but all I get in return is silence and then that bullshit. It is hard not to think I'm being ignored with the hope that the machines will ship and they won't have to pay out.
I had even offered to help migrate their old database, to which he replied in this forum that he had PMd me, but he never did. I even reached out to him via email to help on that, but never heard back.
DebitMe, would you mind sharing how many machines your refund was for?
My refund was for a single X-3, and my heart goes out to you, please know that as this is a very unfortunate circumstance. I know that is a lot of money that you put out for those, and to have to go through all of that, when more than 20K was on the table is troublesome to say the least. I wish their was more that I could do, unfortunately I am just a bystander in this, same as you, who apparently got lucky.
Please know I will be praying for you, as well as anyone else who is looking for a way out of this mess. It pains me to see others get screwed as much as they have. I am not even blaming MinerSource, as I do not believe this is their fault. I have ordered with them before and will order with them again. I have nothing but pleasant experiences working with them, but unfortunately, I think they are getting screwed just as much as everyone else by dealing with BA. I truly do not believe that BA has malicious intent at heart. But as we are talking a ton of money, and I assume they had to pay BA to get your order in, we must assume it is BA that is holding this whole thing up. Not to mention that not a single person who ordered straight from BA has gotten a refund.
So please, I know it is tough not to blame MinerSource, especially with so much money tied into it. And yes, the laws in the United States protect people from this very thing and you could easily take this to the justice system for resolution, but remember who has really screwed you over here! MinerSource did not lie about where the production status was back in January, MinerSource has not kept an interest free loan, and gambled on the price of bitcoin with your money, and MinerSource did not use your money to fund development of other projects (scrypt chip). I agree it was not professional making you wait that long without an explanation, and I assume they take responsibility for doing that, but I think they are under a lot of pressure right now from BA as well.
I will take this opportunity again to explain my feelings about refunds. GET THEM NOW! In another day or two when we find out that the devices will take anywhere from a few more days to a few more weeks because something is wrong with the chips, or they cannot manufacture that many devices so quickly, there will be a flood of refund requests, and you will more than likely not get served. I highly doubt they will be the first company in bitcoinland to provide a chip out of fab that exactly meets their specifications. In the event that they do end up shipping on time and get orders out, you will still be happy you received a refund, as they will immediately drop the price of their machines and you can buy back again, as they are still selling miners that will presumably ship on the same date as everyone else's orders. The price drop will far outway the measly 25% compensation package they are currently providing, putting you in a better position. 1 TH/s machines are approaching the $2500 mark (I think I saw someone selling for $2800 ish I think) which is under their current price point. GET A REFUND NOW OR LOSE OUT, that is my piece of advice.