Got this response from Ledger:
I’m not an expert, we have tons of educational materials in the pipeline including a white-paper detailing the multiple layers of encryption employed. Ultimately I don’t want to give you incorrect information, so I encourage you to keep an eye on Ledger academy for more information.
Our CTO also outlines some technical details
here.
This is
pathetic! So the "Support" guy says he's not an expert and doesn't bother to ask someone else, then tells you to wait, and forwards you to a collection of 30 posts that are each shorter than a SMS instead of a clear article on their own website? They can't seriously expect people to read
Twitter for technical information on their product, right?
This also means they released their new "product" before they had the details sorted out. Does that mean they were hoping to hype it, and truely didn't expect the massive backlash they got instead? Lol.