Can you share a screenshot or a link about this, just curious.

I wonder what it is, usually casinos just use a general term when it comes to reasoning when their "alleged" user uses a banned service, trick, anything that is against them. When in the very first place they can detect it to warn the users first and banned them, but no, they will wait until the alleged user will withdraw, give their personal info as they required then totally banned them. They don't just get the money but their personal information as well