I would like to remind those posting in this thread that the Duelbits forum representative has posted a reply to this allegation. Though some members may find the reply incomplete because they have not added an update, I would say that without disclosing in full the situation to anybody (as they have seen it unfold) what more are they supposed to do?
Duelbits is not some selective scamming enterprise they are a highly respected organisation sponsoring international events which might not constitute a free licence absolving them of responsibilities but it certainly does give them a seal of respect and approval in the eyes of many. On the surface would they scam a customer over a $500,000 payout when they have paid out past winnings of over $500,000? I think they would not do it.
Keeping aside the golden rule to not believe that just because someone has never scammed before therefore they will/can never scam, I find it difficult to fully understand what the OP is complaining about when he signed up to their Terms and Conditions when he chose to enter in to a contract with Duelbits.
If the OP believes he will not receive any help from Duelbits then surely the logical step would be to try to get his funds if he believes they were unfairly seized from him. There are legal channels for taking his complaint forward therefore what will he do next?
We would like to address your concerns regarding withdrawal processing.
Firstly, we want to emphasise that we have always prioritised timely withdrawals and have consistently processed them promptly. It is not a problem for Duelbits to process a withdrawal of $500k or higher amounts almost instantly. We often process withdrawals of this magnitude as part of our normal day to day operations.
However, it's important to note that as a responsible gaming platform, we have certain measures in place to identify any activities that could potentially compromise the security and fairness of our platform. In rare instances, our dedicated verification team may detect certain anomalies or unusual patterns related to an account.
When such occurrences arise, our team may need to conduct a more thorough investigation to ensure the legitimacy of the transactions involved. This process is necessary to protect both our players and Duelbits as a whole. During this time, we rely on the user's assistance and understanding to provide any additional information or cooperation required.
While we value the privacy of our users and cannot disclose specific details regarding the detection of suspicious activity, we assure you that any delays experienced during this verification process are only to ensure the utmost security and transparency.
Our team works diligently to complete this process as efficiently as possible, minimising any inconvenience caused.