Adapting to the AI Era
While fears surrounding job displacement are valid, there are instances where AI integration has led to workforce transformation rather than replacement. IKEA, for example, implemented an AI system named Billie in its call centers, resulting in the retraining of 8,500 staff as design advisers. Although 47% of customer calls are now handled by AI, IKEA does not anticipate any job losses. Nevertheless, these developments have sparked widespread anxiety among workers, as demonstrated by a survey by Boston Consulting Group (BCG), which highlighted concerns of being replaced by AI.
That is really the fear; it may generate more jobs for others who are tech savvy and others will lose them, but based on what I've noticed, employees now want to improve more, like jumping to another position so that they will not be replaced, but again, it will not be done in all sectors because other companies will not implement AI on their systems. The only way to not be replaced by AI is to upskill, like learn more, because if we acquire new skills, we can find another form of job that is not really affected by AI.