We want to address your concerns regarding withdrawal processing and assure you of our commitment to prompt service.

As a responsible gaming platform, we have implemented measures to safeguard the security and fairness of our platform. On rare occasions, our dedicated verification team may come across anomalies or unusual patterns associated with an account.

In such cases, our team conducts a thorough investigation to ensure the legitimacy of the transactions involved. This process is crucial to protect our players and uphold the integrity of Duelbits. Throughout the verification process, we work closely with the account holder, requesting specific information and ensuring their privacy and confidentiality.

Please rest assured that any delays experienced during the verification process are solely aimed at ensuring the highest levels of security and transparency.

Our dedicated team is committed to completing this process as efficiently as possible, with the goal of minimizing any inconvenience to our valued users.

If you have further concerns or require clarification specific to your situation, please do not hesitate to contact our support team. We are here to assist you and address any queries you may have.

Thank you for your understanding and cooperation.