I agree on issue that doesn’t valid proof to be ignored but it’s healthy if the casino is very active on dealing issues here to show how responsible they are on protecting their brand especially against those FUD. Having other user protect them while wearing their signature code will just show that users is just being paid that’s why they are doing it even though it’s not what the reality in the eyes of newbie user here that has an issue.
If they start responding to each of those fake claims then there would be problem for them as you would see lot of such topics here on the forum and they have to check for each record with the team so it will waste more time.Moreover the support team is there where you can raise tickets and if not solved can present it here but those who are just trying to defame the casino will do that don't affect their reputation among players who knows about their working.
Every casino will get a lot of claims every day but they always need to be checked as some are valid. It can help by posting a topic here if you don't get any more replies from the livechat and there is a representative from Duelbits active on the forum who can always look at the claims and get the issues resolved. Fake claims/reviews are a big problem for a lot of companies but I don't think that this will ever get better.