I guess that you'll still think of just stop using them to avoid heavier problems in the future.
Honestly I do not know. However, such experiences certainly do not increase trust, on the contrary they undermine it.
Well, this problem usually is being done by exchanges and if they're telling you that they will settle it within 5-7 days, more or less, nothing can be done but to wait.
Yes, they told me that after 7 days I could try to withdraw, but there is no guarantee that the withdrawal attempt will be successful.
The fact is that my money is in their possession, and at the moment I cannot dispose of it. It's not a nice thing at all. And luckily it's not about large amounts of money with three or four figures. I don't want to think how those customers who keep large amounts of money will feel.