Hi GxSTxV and everyone else,
TrustDice official rep here!
We’d love to bring it to your attention that we have recently amended the related terms. The 5x wagering requirement currently only applies to the first deposit made by a new player. For all the other deposits, there is literally no wager requirement at all.
To put this in context, let's say I'm a new player at TrustDice and I made a 400 USDT 1st deposit, which I soon lost to the house. I then made a second deposit of 1000 USDT, wagered it 1.6 times, and hit some winnings. At this point, say there is 2000 USDT in the balance. Now I made the decision to withdraw these 1400 USDT.
This withdrawal will be approved, unless of course, other red flags or other violations appear - but in that case it will have nothing to do the wager requirement clause.
Thank you,
TrustDice Team
Firstly I am glad to see that your team genuinely cares about its customers and gamblers taking the time to read this topic and address user concerns.
It is my hope that other casinos also adopt a similar approach with their usersRegarding your rules it is a positive update that you have made the wagering requirements clearer to keep users informed and updated before they engage with these rules. Even though the wagering requirements that apply only to the first deposit have some missing points. While the example you provided is clear it does not cover the scenario where someone makes a very small initial deposit and intantionally loses it and then make a larger deposit to bypass these requirments.
I will try to give an example and kindly answer me if it is possible for the user to withdraw without any issues in this case:
Let's say a gambler makes a first deposit of $20 and loses it. Than make a second deposit of $500 and they wager only $500 or less. Would they be able to withdraw the entire amount, regardless of whether they won or lost some of it? Or they should wager more before withdrawing ?