But in most cases, Livechat is really very helpful for normal user encountering some minor issue on the casino. I think those problematic gamblers that abusing the casino bonus and terms are the only users that find live chat not very helpful at all.
The use of Livechat in each casino aims to help every member who has problems. For me Livechat is very helpful and for casinos with fast Livechat service every member looking for a solution can be a strategy to recruit players indirectly.
For small problems or cases, I am often helped by the Livechat service regarding deposits, withdraw, bonuses.
But beyond my reach if players experience major problems or problems with other intentions.