@stormbounty, I too wish the world would revolve around me. I have nothing to do with this other than sharing my opinion on it.
And for what it's worth my opinion stands, if you lose the private key, you lose the funds. At this point I'm not even entirely sure what to make of you, or your situation. You said you just sent them a private key to your personal wallet over email - very bad..
How else could I prove i sent the money if the previous wallet wasnt letting me sign, You all should come down on your high horses, sometimes remember this space isnt newbie friendly and it shouldnt be an excuse to scam the newbies, and that the service had hosting issues around the time this happened which caused the private note mix up IN THE FIRST PLACE!!!!
You all are giving me zero grace, its shameful