As @holydarkness have already said he will make the team aware about it by sending them a PM so wait for it to hear from them to clear the matter but you should also be careful while signing up before you agree to the terms which might create a problem for you later.As explained above in their terms so you can't put a blame on them directly for your loss.
Brings me to the much talked about terms and conditions, how many people actually read that being actually clicking the submit button for the form they already filled?
Though some major issues do arise due to users not reading the terms of the casino before signing up, but then, there are some other issues that are totally outside the casinos terms and conditions, so this is to say that, even if a user reads the terms, it still might not stop the user from having issues sometimes.
And now that ball down to one thing, are those not reading the terms not the same to pronounced the casino as unjust when their run into problem because most of the cases are not substantial enough to form a formidable case against the casino except for the few other that are accompanied by evidence to show that that casino actually blocked or subject to the player to undue principles that are outside their term and conditions.
So it is very important to read the casino terms of service before making your first deposit into the casino, to be able to abide by and avoid troubles along the way up.
When problem show up some people immediately read the TOS which is bad action to do. They should read this while starting to register on their casino to avoid any issue and now this problem occur I think if I'm not wrong the accuser might be lose in this case since he violate the rules of the casino. But either way let see if there's settlement of the issue in good faith so that both parties can solve the issue and move on.