Hey there,

Many thanks for submitting this and allowing us to further review your account.

I can see that your account was initially flagged to us by our sportsbook provider, Betby.

When an account is flagged in this manner, KYC is required from the account holder.

In this case, I can see that KYC was submitted from a United States IP address, for a United States citizen.

This resulted in the account being closed instantly as we're not licensed to operate within the United States.

This is made abundantly clear via our Terms & Conditions, in addition to the geographical blocks we have in place for the United States.

Considering your account was registered from Germany, it's our belief that our geographical blocks were circumvented to create the account in the first place.

I have instructed one of our support team members to follow up to your ticket to discuss the return of the remaining funds. Part of this process will involve validating the submitted KYC information.

We look forward to your cooperation!

Thanks,
Razer