Also, depending on the size of the funds in question, some cases could be dismissed right away, I mean if Whirlwind thinks it costs $50 to go through all the evidence and the deposit is $30, they can deny the request. (this is common in some centralized exchanges).
Perhaps there could and should be a way to pay for an expedited, extra-attention support answer? It could have all the disclaimers necessary like "paying this doesn't guarantee that support will be able to successfully help you," but it'd certainly give some peace of mind to people if they know that
if they have to, they can pay for an answer in just a few hours. Probably would help ramp up business a lot even.