Hello everyone, we'd like to clarify a few things about our privacy and data retention policy.
When users send funds on our service their data and session will be kept for a maximum of 24 hours, if a delay is selected the data will be kept for 24 hours in addition to the duration of the delay chosen.
In the event of a problem or non-receipt of funds, they must contact us before the end of the session. Please note that our coinjoin method takes about 1 hour to complete a mix and 45 minutes for our advanced method, so don't wait to contact us if these times have been exceeded. Please also note that contacting us after the session duration will render the letter of guarantee obsolete and therefore the user's funds will be lost.
Session lengths may seem short, but we believe they are necessary to maintain the privacy of each and every one of our users.
All this information is clearly explained in our terms and conditions, as well as a warning message in our letter of guarantee.
Have a nice day!