Well, as far as customer services of any brand or company is concerned, they should send out an acknowledgement email, I think that was already mentioned by more than one member but Whirlwind have explained why they did not send you an email before.

It is possible there may be some sympathy towards you by some members but you are flooding the thread with your issue. Kindly stop flooding this thread and instead have some patience in allowing Whirlwind to deal with the problem you find yourself in. Now you have signed a message using the associated address they will contact you based on that new information.

If you feel the need to express your concerns regarding what you deem to be the lack of customer services you have received from Whirlwind, please refrain from flooding this thread.