After all now it seems my account disabling all comes down to a mistunderstanding.
this is not a misunderstanding. The casino system has detected that there is something wrong with the IP where you have operated your account. and that's not a mistake. the casino does what it says. then your account will remain locked. regarding refunds, as Razer said as a casino representative on the forum. Your ticket has been forwarded to the department in charge of it. if you have provided your KYC documents, be patient. In cases like this, it usually takes a long time to handle. I hope you are still lucky to get your money.
They should always obey to the rules so that issue like this will be avoided. But since Razer is actively answering the allegations posted against them maybe they can help a users who encounter the same issue if they are just cooperative and will not try to ruin their reputation like this. Since who the hell will help this guys if they keep posting negative against on casino while they know that they are the one violating the rules.
For now its good to follow the instruction then wait for settlement since this is what he can do at the moment.