Don't expect such a problem from them I think their site is upgrading something so the site is in maintenance mode so you should wait for a while and talk to them on live chat about your problem. Here though you have mentioned some issues but you have not posted anything as proof here like screenshots or anything else you are a newbie so can't directly believe your words without proper proof.  It is often seen that newbie accounts are often complained about with various casino sites. Why not from a higher ranking account?  Or senior members are do not gamble