have they said exactly why they were asking you for KYC? I checked the screenshots you shared but I didn't see their reason for asking you about KYC. anyway, I think 6 months is too long(at least for me), it would make me wonder why and how can they take that long to investigate a withdrawal issue. that being said since the support said "Sometimes it takes", I'd assume that it s just an estimation(just like some of the members have already said). I'd suggest having more patience.