Duelbits is an international brand that has a reputation for being an honest company therefore the idea or notion that you could scamming or selectively scamming the OP is and was absurd based (on the evidence the OP provided).
I am extremely please to see this situation resolved after you were given enough time to run through all your checks after the OP finally submitted his new documentation.
Thank you for the update.
Dear Community members,
We hope this message finds you well.
We are writing to express our sincere gratitude for the customer cooperation throughout the documentation process. We understand that it may have been a frustrating experience, and we appreciate the patience and diligence in providing the necessary documentation.
It is very important to reiterate that, this is done to ensure the protection of our users and maintain the integrity of our platform.
With that being said, we are pleased to inform that after a thorough review of the newly submitted documentation, we have now released the pending amount. The funds should be available in the customer account shortly.
His cooperation has played a crucial role in expediting this process, and we are grateful for the efforts. We understand the importance of a timely resolution and strive to ensure customer satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to our dedicated support team. We are here to assist you and provide any additional information you may require.
Warm regards,