Yeah this is their email notification but I've confirmed that the withdrawn amount has been sent onto my requested wallet. I hope everyone got their issue resolved as well
Did you try talking with them over email and asking them any questions?
I know website and support is not working now but that could be another good way for contacting them if you are not using telegram.
I know icopress was managing the last signature campaign of Betnomi and he is still in touch with the team. I have always seen icopress to come forward in order to help the forum users about the issues of a casino (if he is in touch with the casino team). He is doing the same in Betnomi case.
He is a great guy and campaign manager, he tried to help members many time when they had some issues with Betnomi, and nobody asked him to do that.