OP your complaints has no basis. No proof, you did not mention the type of game you played, you did not mention the casino if possibly it is one and also, here is not the right place to lay complaints as this is possibly has to do with the reputation of the casino you played the game and won. You can put up a complaints here
https://bitcointalk.org/index.php?board=129.0. I think this would serve you better.
I didn't mean to be making a complaint I simply was trying to get more info on the contest I thought it would be a well known contest someone maybe won at too could tell me how they claimed the prize but I added more details now and an image so hope that will help. BC support has finally offered some useful info. The only good support agent there is Eila. She said to contact event host but didn't tell me their name or contact info yet.