-  If that's what the support told you, it's like they told you not to expect what you want to get from your complaint on their casino platform. That's how it used to be for me, don't waste time on follow-up. Literally, speaking, that took a long time of course. That's what I'll tell you, of course you'll be disappointed, in short you'll be discouraged after reading and knowing that response from their support.

Those are their rules and we can't do anything about it, it's like they told you not to expect to get your money because it's from us. It's like that's what they want to tell you, they just changed the term used to you. This is just my assumption based on your story mate.