Hi friends, I have some questions for you guys about online casinos
What will you do if you don't know that a online casino will ask you for KYC after winning over 8,000$ on the platform? And you now manage to process with the verification and they failed to pass you? Can you consider such a casino a scam?
Also, imagine you get attracted to an online casino because of the bonuses they offer and you open an account and make your first deposit then you didn't receive the promised bonus, is this an act of scam or not?
I am trying to solve such an issue for someone very close to me and that the complaint he gave, I have no answer than maybe the bonus was canceled already before he made the deposit or there was a minimum deposit requirement.
Any other reasons?
If a particular casino goes against their term and conditions or request customer to be Kyced after winning a huge amount of money, which is not in their policy then it should be considered as a scam and a believe their should be a regulatory board where such cases can be reported so I'll advice you gather your evidence and file a report against them to claim your money.
But in a case whereby it's stated in their policy for them to decide when customers should be kyced then you should consider doing the kyc again and check carefully if you used the right document required by the site or followed the rightful procedures for their kyced, that why it's advisable to read the terms and conditions of a site or app before or when registering with them.
Also in a case where a site promises to grant a customer reward upon registration and fail to comply granting such reward then it should be considered a scam app or maybe you should lay complains to their help centre to consider solving the issues, however when they fail to consider your request then you should report the site to an appropriate law enforcement agency.