Sorsis got in touch. He says that he will soon process my payment and, as far as I understood from the conversation, the site will also be active soon.
I am sorry for disappearing.
There was a major situation outside of my control and i had to leave but i am partially available now and will sort out your payment soon. You can be sure of that
I'm surprised by his reply. Does this mean that only one person is responsible for the operation of the casino and processing payments?
Although he claims that the issue arose beyond his control, it was still irresponsible and unprofessional not to provide any updates on its communication channels or social media. I think it is always better to inform the clientele about all major issues that may affect the smooth operation of their business.
They have establishes a good reputation for years so it's sad thing they will leave the business just like that. It's unfair to their gamblers who have invested a lot for them and who still have their funds on hold because of what happened. Things shouldn't be blamed in one person only but rather the whole casino for what is happening.
I really hope that they can still fix this issue and the pending payments but I think it would really take time for them to regain the trust of many users again. I know that unexpected occurrences could happen in a casino but they should be ready to handle each challenges if they don't what to throw everything that they have achieved and established.