There was no need of creating a new scam accusation thread as you have already created one for this issue:
Duelbits.com SCAM 2k USD,3months, Complete KYC. You could easily include the evidence by editing the previous thread instead of creating this new one. A forum member has already
informed Duelbits representative about your issue.
I've reached out on both casino guru and trustpilot, to which duelbits have just responded that they are processing the complaint, but to no result.
Trustpilot isn't a mediator. You have submitted a negative review there about Duelbits, and the casino team has replied to you. The issue isn't going to be resolved on Trustpilot.
I can see that you had
submitted a complaint on Casino Guru, but you have stopped responding there. As a result, Casino Guru team has closed your complaint. Based your complaint on Casino Guru, you are from Germany. The residents of Germany aren't allowed in Duelbits.