Dear community,
Thank you for bringing this case to our attention.
We would like to confirm that the withdrawal has now been processed correctly. The reason behind this delay was the discovery of concerning activity involving multiple users who were linked to each other.
After investigating the situation, we have identified the possibility of abuse. However, considering the non-significant amount involved, we have decided to release the funds.
We would like to express our gratitude to the user for their patience and cooperation in providing the necessary information. While it is rare for us to conduct such checks, it is essential for us to ensure the safety of our site.
If you have any additional concerns, please do not hesitate to contact us.
Such a quick response from you guys. Now we do get it that whenever someone's having this type of check and investigation with their accounts, we're having the idea that there's really a thorough check that's happening and the potential abuse coming from the accuser. But then, it's all good and you guys did responded on it and considered despite there's the detection of potential abuse. Did you guys do nothing about OP's account like banning him or he's still allowed to gamble with your platform? I remember some case with other casino that after releasing fund and the checking of situation of the account, they removed and banned the person.