Hi FatFork!
Thank you for the question. His documents were not clear enough. So, his papers were rejected at the first attempt.
As we said, this was already sorted out. The player may confirm here if they want.
Regards!
JohnTwice
Thanks for the reply. It appears that the user may have jumped to conclusions too hastily, which is not uncommon in the online gambling realm. Fortunately, the issue has already been resolved, and I'm glad to hear that.