Except it all began recently, Bc.games has always been on of the most trusted and reputable casinos around on this forum, and for the complaint, there is no casino that does not have some customers complaining, no matter how reputable the casino is, truth remains that, there will always be customers who are either never satisfied, or they try to game the casino but got caught and penalized, they get angry and start writing all sort of negative stuff about the casino as a way of revenge..

Anyways, I hope you get your problem sorted out amicably, just do what the casino ask of you.