I understand but the support promised several times to solve the problem in 48 hours. I've already received two tickets with the same problem. They asked for print several times. I have ticket 181757 and 167864. None with any response.
BC.game last login in forum was july 4 and there’s still active complaints about them that still unanswered on the scam accusation thread and on their ANN thread. Posting here will not gonna make your issue move forward faster because support is not active here compared on their support ticket that acknowledging your concern.
Having a deadline even if it’s not meet yet is mich better to look forward instead of having no timeline at all. Just keep ask them for update until you got your answer. @Efialtis is an affiliate with bc.game, Maybe he can answer some of your questions regarding commission.