Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.
I have contacted you countless times, you never respond. It has been about 4 weeks now. Very unprofessional. Please remove the restrictions from my account and let me withdraw my money!
If you are right (though I do not think so) then you should try to contact them via live chat as suggested and take screenshots as well as make a video about the conversation. Obviously, the conversation will be only from your side as they are not responding based on your post.