So I filed the complaint with CEG and they had to refer it to an operator as it was outside of their IP jurisdiction? It has been 2 and 1/2 weeks and nothing further has been sent to me.

I think this is going to go no where. I even emailed the email that Razer said and they replied once then never replied after that.

This process has been very frustrating with CEG with a bunch of jargon. It basically says that Rollbit is unlicensed as an IP operator and I am unable to have CEG review it so they refer it?

If you search here: https://www.curacao-egaming.com/public-and-players/authenticity

and type in Rollbit.com that is what comes up 'unlicensed'. Very concerning...


The text at the very bottom of my email states 'please contact your CEG B2B representative/contact person directly and include the ICHS ticket number as mentioned in the subject line of this email.' But no one has reached out and therefore I have no contacts except for some noreply@...!! How can I take this any further?

This is what happens when Rollbit decides against an ADR platform and the user truly has no recourse. Quite sad that this is allowed to happen.

If the community would like the emails I received for more info, I don't mind sharing them here.