I have a similar situation. 18.07 put $24,000 + $14,035 for withdrawal. They said they were checking my account. Moreover, I have previously withdrawn larger amounts without any checks. I offered them to go through the KYC procedure, but they said it was not necessary yet. The situation is strange, but the project seems reliable to me. We are waiting together 
Oh wow, looks like there is a problem.
He is registered on the forum last January while this is his first post made in the forum. Seriously this just a coincidence that newbie posted same as issue as your for the first time in the forum? I knew that escalating the problem will make your issue solved quickly but finding support with same issue from a not credible user doesn’t change a thing to improve your case.
Contact Duelbits representative here in the forum through this link https://bitcointalk.org/index.php?action=profile;u=2859659 . He is online so he might read your concern and help you solved it.