The site is just newly registered; it's barely been a week. It looks all scam to me. Try to do some background checks on some sites that you want to entrust your money with. As such, the site doesn't have a physical office and doesn't have any user reviews or feedback as it's too new for anyone to have used it before, I guess you are part of their first victim.
Source Very good dear you have pointed out a good point here that we all should consider while entrusting our money. I still doubt after reading few replies that the OP is telling true. Because this is just a technique to gain traffic for free and he might be doing that by making false statements. But i think i am wrong here as why would he do that by making his platform's image dirty.
It might be the rivals of newly made platform Hitcoin, like many rivals try to degrade their competitors by creating their image bad. But such cases needed to be dealt with solid proofs and i think OP should provide them.