Answering everyone's question... It's been almost a month since I've been waiting for the site's response and I still haven't been successful so far. There are two tickets in the post because the support itself, not giving a solution to the first one, opened another one. I haven't put pictures yet because I couldn't do that here. But as soon as I figure out how to do it, I'll post the images of the conversations. My problem is not with withdrawal! It's with affiliate rewards.
I strongly recommend avoiding BC.game, this online platform has been one of the worst gambling experiences I have ever had in the past. They can easily block the account and ask for many documents to squeeze users who win nice amounts in the long term. Such shady things never happen on alternative crypto casinos but it is quite possible for BC.game to do so, IMHO. My final opinion is to forget about the amount you got there, they will probably don't pay back it. In the best case, VIP managers may help you but it is not going to happen surely.