On their case, They leave the forum after having an issue here with one of the forum member.
It is true that no one can force a representative of a casino to keep posting here on the forum, but we have to ask ourselves the following question: what is the point of a person going to a forum to create an ann thread to publicize a casio and then that person to vanish? if the person knew that he wouldn't have time to answer people's questions in this forum then why did he create the thread? when we look at things that way, we can easily see that it makes no sense for someone to create a thread in a forum and then not enter that forum, in the real world people have options such as: getting in touch with companies through the company's website, through the phone numbers of the companies, through the social networks of the companies
Although my comment is not directly related to your statement. I agree on your logic about how we view casino representative leaving the discussion part of the forum. I think some casino use only the forum to create their ANN thread as promotion thread without taking in consideration the discussion.
Casino like Owl and Betfury are both decided to leave the forum ANN thread as place for communicating to the team instead they focus on their main website chat for the communication which leaves us a complete disadvantage when it comes to issue since there’s no public trial involve.
That's mostly the case on every other casino that has an ANN thread in this forum. Majority of them are just being active on the first page of their ANN thread and disappear. I noticed that most forum representative are just being active whenever there are problems like scam accusations and new updates on their casino. This is not applicable to all since there are casino representative who are really active in this forum. It's lucky for casinos who are inactive to still have engagement from the forum members even if they are inactive in this forum.