Post
Topic
Board Beginners & Help
Re: please help, google authenticator app is missing
by
SeriouslyGiveaway
on 30/07/2023, 02:03:54 UTC
If you have an account on exchange and activate 2FA. You should back up the activation code that will be used as recovery code too.

If you don't back up that code, when your phone gone, broken, you will can not recover it by yourself.
The option left is request support from that exchange and wait. They will require you to provide some information, KYC to remove your current 2FA, then you will be able to set it up again with a new activation code that you kust back up.