this is just a lame excuse because the community so-called if they really know the risks they must analyze the tokenomics of the project well before investing and it's a volatile market price keeps fluctuating, even if it dumps to 99% who the hell are the exchanges to intervening in the market.
I know for some level it's true if a person wants to dump all in and some report it and stop it can stop the loss of the entire community but the community should know itself before investing the risk of the manipulation in the market and volatility. What if they compensated but lost the trust of users as they can freeze their accounts they violated the standards of the users intentionally? Who wants to trust an exchange that can freeze your account on such a lame excuse?
Well, it's practically an unsaid rule with all reliable cexs that if it's suspected that a rug-pull is been carried out, then trading is paused and team wallets frozen. It's the listing policy for practically all of them (MEXC, bitfinex, Coinbase, huobi) as shown below:




Of course it's on everyone to DYOR but many are expecting some form of quality control when trading on CEX. Moves like this builds trust