just curious, is this the only conversation you've had with their support?

it's not the first time I've seen a casino take more than a week to verify KYC, sometimes it can even take a month before they respond or solve the issue. not sure what going on in your real life but I'd suggest lengthening your patience.

as Oshosondy has said, Cloudbet's Forum representative isn't active in the forum but I've sent them a PM anyway just in case.