They asked me to send them the verification documents which i then sent them and since then my account hasn't been verified, all they say is that the player security team is looking into the matter but it is never solved, my whole crypto balance is stuck their which i cant use which frustates me because im dealing with real life consequences.
What are the terms you were given to meet up with, are you sure you're not missing out any other requirements needed from what you were asked to give? also what are the response you received from the team from the documents submitted, how long have you been waiting and whe did they give to get back to you, the best thing to do is to completely comply with them or you risk your account being disabled for life.