They asked me to send them the verification documents which i then sent them and since then my account hasn't been verified, all they say is that the player security team is looking into the matter but it is never solved, my whole crypto balance is stuck their which i cant use which frustates me because im dealing with real life consequences.
I have 10k frozen in my account.
I dont want to scare you but you should be ready to wait much longer than one week for security team checking.
Cloudbet is not typical scam casino but I know many examples of people being asked for verification that resulted in frozen accounts.
Now they can examine history of all your sent transactions to look if there is anything suspicious.