They asked me to send them the verification documents which i then sent them and since then my account hasn't been verified, all they say is that the player security team is looking into the matter but it is never solved, my whole crypto balance is stuck their which i cant use which frustates me because im dealing with real life consequences.
I have 10k frozen in my account.
For now maybe try to wait for more days but ask for updates regarding on your case since maybe it takes time for them to verify your case that's why you experience this delays. If you see them actively answering your inquiries regarding on your case then maybe all is fine. But if you see them ignoring you and 2 weeks it already take 2 weeks or more maybe its best to post a thread and call them out about your issue.