I also haven't seen whirlwindmoney member in forum since July (more than a month ago), and it would be nice to hear something from them about this issue.
^This is my main problem.
~
I guess that if WhirlWind wants to act in a professional manner, first of all they should be more present on the forum and also be supportive when customers ask for their help through emails...
It's like they went from being very active to nearly inactive on Bitcointalk overnight. That doesn't inspire confidence in a custodial service.