just curious, are you guys new to crypto or mining? because as a company, verifying the legitimacy of the website/online shops should be one of your priorities. That being said, I am sorry that you guys experienced this.
I have found the bank recipients bank online and their phone number.
I need to wait until tomorrow, but I will call them at 8:00am (2pm in Hong Kong).
I will provide them the transaction information and see if they can locate the payment.
If they can, I will see how to proceed via their end also.
I hope it goes well, good luck!