Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.
No. Your supports are damn very slow.
BC did so many maintenances lately, it caused deposit and withdraw pending.
If you have issue with their platform, raise your own thread and explain things in details backed with evidences there, it'll help to solve your case better as well as people overseeing the case to follow what's going on.
For this thread, given OP reached to their representative nearly two weeeks ago and was online about last week but didn't give any update, I think they managed to get a way out of this case that both parties agreed to. OP,
mumu68, it'll really be helpful for us if you can confirm this and tell us the outcome of your case.