I think that if you notice any challenges concerning their site you have to complain directly to the team to solve your problem, their is something I understand in gambling websites sometimes when they go for maintenance for few days some people will think that they are having issues, and if your notice was general or it affects everyone by now they will be a surplus complain from other people, but it is good that when you notice something in a site you have to give the site two or three days time in case they are into maintenance. On like bitcointalk that do have cyber error sometime so such thing is same like any other site