What new communication do you have with the team and are you getting prompt response when you make an inquiry?
The best you can do is to wait for a bit and give the team time to do their necessary checks, which many companies do when making a relatively large payout.
Also go through their terms of service if you have not done that yet and ensure you are not breaking any of their rules as at the time you won the bet.
- Jay -
Hi LiChao,
Thank you for contacting Cloudbet support.
When it comes to the casino game providers giving out the winnings, we do not have any control over this, the time frame for them to pay out will be at their discretion.
Should you have any further questions please don't hesitate to ask.
This is a reply 10 hours ago