Their support on their ANN board is inactive so I guess you need to raise up again and again to their support, for sure they will take time those and like Oshosondy said its possible that you need to meet a number of gambling games before making a withdrawal it is the firs time it happens on you or just newly created account?.

Where do I need to set how to lock this thread, I decided to wait another 48 hours
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You can lock the thread in the lower left of the whole thread.