Congratulation OP on this huge win and thank you for sharing your experience with us.
Went on live support, they said they are waiting on their provider! Hope we are getting close 🥳
Is this normal? Do most casinos have to wait for a provider to payout? This is new to me I have never withdrawled more than 10k before .
Don't worry, it's completely normal since we are talking about a huge amount of money here and almost all casinos do the same thing. The only problem is that no one can tell you how long this will take before processing your withdrawal.
Also, after receiving a response from the game provider, they may ask you to verify your identity so be ready for that too.
The OP needs to prepare themselves and get the documents necessary to pass a KYC verification, as the win they got is significant even for casinos and they are going to want to make sure that everything is in order before they allow such withdrawal.
So while they are waiting it is a good idea to prepare those documents, as not only this will save some time once the casino ask for them, but it is also a nice way to distract themselves from the anxiety they may be feeling after getting such a huge win and still not see that money on their wallets.