Hello. Please contact our live support. They are pretty fast to respond and are available 24/7. We can't discuss individual account related issues on a public forum due to our privacy policy. Thanks.
No. Your supports are damn very slow.
BC did so many maintenances lately, it caused deposit and withdraw pending.
This is a common occurrence on any platform that manages blockchain transactions and runs multiple nodes. Updates are a necessary part of this. It is not unique to our casino or any casino. Any business or platform in any industry will experience the same thing. We always give announcements and notifications well in advance that an update is coming and how long the downtime will be and exactly which chains will be affected. Then we often send out a bonus to those that were affected by it.